Wrong Name and Wrong information.
PNC policy states that third party checks can be cashed for PNC Bank deposit customers only. However, I offered repeatedly to open a deposit account in my name if it would mean cashing the check. However, PNC refused to offer me the paperwork to open a PNC deposit account after I shared my intent to close my account after I got the third party check cashed.
PNC Policy states that only accountholders can engage in legal document review. PNC VIOLATED their PNC policy and submitted the POA documents for legal review on at least three occasions seeking approval to open an account in a third party name, deposit the third party check, and give me a debit card to withdraw the funds for the third party. After submitting three different POA documents for three different legal document reviews over three different weeks, I was declined three different times for three different reasons for declination. Eventually, PNC told me to go away, and they would not allow me to open any deposit accounts for myself nor a third party. I was so horrified that I wrote the C.E.O. on March 22, 2018. The certified letter was delivered on March 26, 2018. The US postal tracking number 7018 0360 0000 8158 5189
PNC called to acknowledge receipt of the letter on April 5, 2018; yet, they did not offer relief nor apology for my dissatisfactory customer experience.
I filed my CFPB complaint on April 11, 2018 only to wait an additional sixty days to receive a letter of misidentification and misinformation. I would have gladly opened a PNC deposit account if it would have granted me third party check cashing and save me over four months of discussion of this horrible experience with PNC Bank.
After a Twitter exchange, I finally got a PNC Bank executive client relations representative that was a straight shooter. After 30 minutes on a recorded line, we finally concluded that the third party check may have created a hold even if I had opened a new account in my name. However, PNC Bank was being selfish by not allowing me to open the account in my name because I stated that I had no intention of keeping the account open for any extended length of time. I was being honest, but Who knows? I may or may have not kept it open. We agreed that it would have presented a way to get the third party check written off their bank cashed. They had already verified the funds. The "best win/win solution" was to gain a deposit account from me with hopes that I keep the account and I could have cashed out the check which was my number one goal. At this point, more time was spent on trying to analyze the situation than allowing me to just open an account and cash out the check. Overall, PNC Bank was not willing to go above and beyond to make the insurance company's customer feel appreciated.
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